TechTrek is a service delivery company
TechTrek is committed to providing high quality services, effective project management, and outstanding customer service. TechTrek operates a quality management system (QMS) to ensure that we deliver consistent high quality. Our QMS will be soon accredited to ISO 9001:2008. We share details of our quality management processes and procedures with our clients, and our Operations Director takes responsibility for ensuring effective quality management in every internal and external process.
Our entire team is focussed on delivering a 'better-than-expected' customer-centred service. We all strive to make our services consistent, professional, and co-ordinated to ensure our customer and our customers' customer are satisfied from the very first the first point of contact.
We understand that technology alone isn't enough to meet your increasingly dynamic business and information service needs. We are committed to providing the services and support you need to maximise the value of TechTrek Services. To achieve these aims, TechTrek digital services are rigorously tested before deployment and our analogue services are carefully planned with our customers before enactment. We have a customer care portal where our customers can access online facilities and self-service opportunities.
We have adopted the ITIL® guidelines for service delivery and service support to provide our customers with high quality and dependable support. Our Service Desk provides a single point of contact. We have designated teams to manage incidents, problem and changes; and similarly, we have teams to manage delivery issues such as capacity and availability management.
Our support programs and services are designed to make the journey through installation, deployment and day-to-day use of TechTrek services easy, efficient and productive.